Shipping policy

If an item arrives and the packaging, or the item itself, is clearly and significantly damaged you should accept the delivery. Before opening the package, take photos or a video clearly showing the damaged packaging and once opened take photos of the damaged product. You must notify us within 2 days of accepting the delivery, by calling or emailing hi@sundownlighting.com.au. We will arrange for the damaged item to be returned to us and offer a replacement piece within a reasonable time frame.