Policies
It is important to us that you are happy with your purchase so we ask that you please read through our terms and conditions before buying our products. Any questions or concerns please get in touch with us via email.
WARRANTY TERMS AND CONDITIONS
Sundown Lighting guarantees their products to be free from manufacturing defects for a period of 3 Years from the manufacturing date. Sundown Lighting guarantees their product to be supplied fit for the purpose and as ordered, and used considerately thereafter. This guarantee does not cover misuse or damage due to environmental factors such as exposure to extreme conditions, prolonged exposure to direct sunlight, scratches, burns, or inappropriate use of cleaning products. This guarantee does not cover damage by freight. This guarantee does not cover normal wear and tear and in the case of faulty components, does not cover labour for onsite fitting. Sundown Lighting reserves the right to determine manufacturing faults and repair or replace any product covered by this guarantee. This guarantee does not cover damage to 3rd party property.
Sundown Lighting products are made from natural solid timber, appropriate care must be taken. As solid timber is a natural product, this guarantee does not cover minor movement of timber panels or pieces over time.
CLEANING AND MAINTENANCE
To clean the timber components, dust using a clean, soft cloth. To clean spills, dampen the cloth with water. Avoid the use of chemicals, detergents and glass cleaners. Never attempt to make repairs to any finished surface or electrical components without the advice and the assistance of a professional.
DAMAGES
If you believe the product is faulty, take photos of the product and report the issue by sending an email to hi@sundownlighting.com.au within 2 business days of receiving your package. If the product is confirmed defective, we will send you a replacement and reclaim the defective product (which must be un-assembled and in its original packaging) at our cost. Once goods have been delivered, Sundown Lighting is not responsible for any defect or damage which may be caused by, Failing to properly maintain or store any goods before installation, Improper installation or assembly or Failing to follow any instructions or guidelines provided by Sundown Lighting
COPYRIGHT
All rights, including images and copy, are owned by Sundown Lighting
RETURNS & REFUNDS
Please consider your purchase carefully, due to the handmade nature of our products we do not accept returns or give refunds. We work hard to design and craft a high quality product. If you are not happy with what you have received, please contact us and discuss the issue directly. We will do our best to resolve any issues and work with you to find a solution.
Once we have commenced production of your order no changes can be made to your custom specifications. Please note it is the responsibility of the client to check the specifications on the invoice carefully, ensuring all relevant details are noted correctly, as your order will be crafted to these specifications.
TIMBER VARIATIONS
As timber is a natural material with many variations within the same species, we cannot guarantee a particular colour, grain or appearance. The images on our website are indicative of the timber species described, and you may not receive this exact grain pattern or colour.
If you are after a specific colour variation (eg. light or dark) please let us know when ordering and we will do our best to find you the perfect piece of timber to craft your light.
LIGHTING QUALITY
Before you order, please be aware of the technical lighting specifications of the particular fitting you are purchasing. We are not responsible if the light does not perform as you imagined, and cannot offer a refund for this reason. All the technical specifications for each product are available on our datasheets including wattage. colour temperature etc. We are not interior designers, architects or builders, and we cannot guarantee a particular fitting will fulfil your lighting needs. We recommend consulting a lighting designer who will provide you with the best advice on your space.
DAMAGED IN TRANSIT
If an item arrives and the packaging, or the item itself, is clearly and significantly damaged you should accept the delivery. Before opening the package, take photos or a video clearly showing the damaged packaging and once opened take photos of the damaged product. You must notify us within 2 days of accepting the delivery, by calling or emailing hi@sundownlighting.com.au. We will arrange for the damaged item to be returned to us and offer a replacement piece within a reasonable time frame.
LEAD TIMES
The standard lead time for a made-to-order pendant is 4-8 weeks, excluding delivery times. Sundown Lighting cannot guarantee shipping times.